jueves, 17 de mayo de 2012

20 things of what you actually need to know before entering the professional marketing world

1. Don't be afraid of numbers.

I can't tell you how many students I've come across who tell me they avoid taking any classes that involve quantitative analysis or statistics. News flash: marketers need statistics. You need to be prepared to analyze everything you do. Don't use the excuse that you plan on being a "social media marketer." I'm on the HubSpot social media team, and I spend every single day looking at and interpreting charts and graphs. You need to be able to look at a spreadsheet of numbers, make the proper calculations, and analyze what they mean. Otherwise, you're wasting a whole lot of time making decisions without proof that they work and/or benefit your business in some way. So pay attention in stats.

4Ps of Marketing hubspot resized 600

2. It's not all about the Four P's and C's of Marketing.

Whether your marketing classes preach the P's or C's of Marketing, it doesn't matter. While they can help introduce you to the core concepts of marketing, the chances of you dealing with a real-world marketing situation by brainstorming how you meet price, product, place, and promotion is unrealistic. You need to be thinking about much more, which will come in later parts of this list.

3. Your classroom doesn't teach you to think on your feet.

Simulate "real-life" scenarios as much as you want, but you won't actually learn to make important decisions in tight time frames until you're managing real dollars, working to uphold a real company's reputation, and investing your energy in real projects. You can't practice it either. You have to be there and do it a few times, and then you'll learn. Use internships as an opportunity to do this, which takes us to our next section.

Experience

4. Having an internship on your resume isn't "impressive."

You had a summer internship at a marketing agency last summer? Great! So did everybody else. The fact that you had an internship is not impressive, it's what you did while you were there that is (or isn't). Students have accepted this false notion that even if you're just answering phones, the fact that you had some big company's name on your resume will get you a job. It might get you in the door for an interview, but if you can't share the benefit you provided to the company, you won't be seen as a valuable resource.

5. Prove your value and capability. 

On the topic of using internships to think on your feet, don't be afraid to take initiative either at your first job or internship. Don't just let your boss tell you what to do. I once had a professor ask my class, "How many of you would dare say something against your boss?" I was the only student to raise my hand. If you think your boss is wrong, there's nothing wrong with speaking up -- so long as you do so respectfully and with sound reasoning to back yourself up. You're never going to learn if you just take what people tell you for granted. The same goes for professors. I once started a "marketing war" with one my professors by debating his suggestions. Which one of us was right, no one can say, but the value we both got from discussing our opinions was much greater than knowing who was right. 

take iniative internships resized 600

6. Make the most of your internships.

Okay, so we've already established that it's not just about having an internship; it's what you do there. A subcomponent of having great internship experiences is trying different things. If you're interested in marketing, don't just apply to internships at marketing agencies every summer. Switch it up and test your skills in different marketing environments, such as at a company that executes its marketing in-house. That way, you're staying true to your ultimate goal while also using your talents in different types of environments. Another great thing about this is, you'll learn which type of marketing job you're best suited for.

7. Your laundry list of extracurricular activities doesn't make you an expert.

I get it -- you love being involved in every organization you can possibly be a part of. You think putting it all on your resume will show your great versatility and extensive experience. But all it really does is confuse recruiters. I've heard employers say they get turned off by students who seem too involved because they don't show any one true strength they can bring to the table. Instead of being an expert in one area, they just have their toes dipped in a bunch. Employers are looking for something unique that you can do, not that you have tried everything -- that's what marketing teams are for. If you've participated in a lot of different activities in college, narrow down the few that you can actually say you've learned from, excelled at, and helped you grow.

8. Don't make your skills sound more impressive than they are.

Don't set yourself up for failure. If you make your accomplishments sound better than they actually are, you're setting up high expectations for yourself. And if you fail to meet those expectations, the trust an employer has in you will fade away instantly. You may even get fired, and that's probably worse to explain in future interviews than having no prior job at all.

Marketing

9. Marketing moves fast.

Chances are, whatever your professor taught you your freshman year of college no longer applies. Need an answer to a pressing marketing problem? You won't find it in that years-old textbook. Effective marketing isn't about looking up the answer, it's about creating the answer. For example, social media wasn't taught in a classroom until recently, yet it's been around for years. Nobody taught professional marketers already in the business how to "do social media"; they had to figure it out on their own. That's your future: figuring out marketing. Forever.

10. Marketing isn't about pretty pictures and viral videos.

Effective marketing campaigns focus on creating content that benefits your audience. You can't spend your marketing career creating humorous videos for the sake of bringing attention to your brand. You need to be prepared to think critically and analyze the needs of your target audience. What do they want? What are they confused about? How can you best serve them while serving your business? Answer one of these questions correctly, and your content will naturally become viral.

11. Marketing is not just about branding or awareness -- it's about making money.

marketing funnel hubspot resized 600

Gone are the days of going to the marketing department for happy messages and to Sales for revenue -- today, the two must work together. We keep talking about how everything you do should benefit your company, but haven't said what that benefit is. The benefit is simple: revenue. What is the return on investment of that email send? That tweet? That press release? Each of these efforts should be positioned to represent your company culture, but they need to fit into the sales cycle. They need to have a monetary value.

12. Marketing doesn't have to be evil.

The negative connotation surrounding "marketer," "public relations professional," etc. is pretty pervasive. But that doesn't mean it's okay to live up to those standards. Don't lose your morals and ethics when you graduate -- they need to be omnipresent in your marketing career. And yes, it ispossible to create marketing that people actually like.

13. There's more to marketing than big brands and agencies.

Yes, you can work at a marketing agency. And yes, you could work for a big brand like Nissan or Pepsi. But there are SO many more options. What about working in-house at technology company? A small business? A hospital? Just because your professors only talk about the campaigns big brands have executed, doesn't mean those are the only marketing jobs out there. 

Personal

14. Don't be afraid to be wrong.

How many times have you said, "I thought that but didn't say anything." Well, if you ever get to that point, it's too late. If you have an idea or opinion on something being discussed, speak up! Experience helps create proper judgment, not ideas. Anyone is capable of thinking of the next big thing; it's just a matter of not being afraid to share it.

15. You are your own best case study.

Prove your skills by marketing yourself. Don't wait for someone else to give you the opportunity. Start a blog about marketing (or something else you're passionate about) and demonstrate your knowledge of the industry, your writing ability, as well as your ability to build an audience online. Invest time in building your social media reach, and leverage LinkedIn to connect with other marketing professionals. Demonstrate your passion for marketing by properly marketing yourself. If you can't market yourself, how will you market for others?

16. Grow thicker skin.

As a marketer, you'll have to deal with complaining customers, social media bashers, unresponsive sales reps, frustrating clients. The list goes on and on... and through it all, you have to bite your tongue and let them feel like they are always right. If you get too emotional over how people treat you, you won't last in the business. Take all negative feedback as constructive criticism, and spin it into something positive. 

17. Never burn bridges.

That annoying teacher's pet who never stops talking in class next to you? She may end up being your manager one day. Or your co-worker. Or the woman who gets to decide if a company hires you. You never know where people end up.

18. Network like crazy with everyone. 

Yes, you've heard this before. But the important part of networking is doing it with everyone. If you decide you want to work at XX company, don't only find ways to talk to people from XX company. Maybe that random stranger in the corner from Y company will one day be an employee at XX company, and then you'll be bummed you missed the opportunity to tell that person why you rock. Point is, you never know who could end up helping you out the future. Get to know as many people as you can.

Miscellaneous

css html hubspot resized 60019. Get Familiar With HTML/CSS

You don't need to be a webmaster, but you do need to understand the basics. What happens when your web designer goes on vacation? What happens when you need to make a quick fix on your website? Or even just need to talk to your web designer? You don't want to sound like a complete doh-doh head. Understand how coding works and be prepared to make little tweaks. 

20. Understand the difference between B2B and B2C.

I'm surprised I was never exposed to such basic acronyms at school, but most businesses are classified this way. B2B = business-to-business. B2C = business-to-consumer. Look up the difference; it'll teach you a lot about different forms of marketing, and possibly where you want to work one day

Read more

viernes, 11 de mayo de 2012

How to Become a Google Authorized Website Optimiser Consultant

To get authorized you need to follow a similar process to the GAAC - you need to email Google with a document detailing how you meet a load of criteria defined by Google. I've summarised here, your email should display evidence of:

  • Having designed and implemented at least 3 verifiable and successful Website Optimizer experiments with 3 different referenceable clients.Google specifically requests that you provide screenshots of the tests you're running so they're looking for quite in-depth references here.
  • Proven expertise including blogging/speaking/white papers etc
  • Providing a range of services dedicated to Google Website Optimizer including setup, training, and consultation.
  • Being willing to attend and pass Google Website Optimizer technical training sessions at a Google office. (Sessions usually last a few days and are held once per year in Mountain View, CA, USA). It's not explicitly stated but I presume this is out of your own pocket as with the GAAC.
  • Being able to commit to launching a minimum of 3 Website Optimizer experiments per quarter.
Like with the GAAC the benefits are worth having. The list of Authorized Website Optimizer Consultants is only 33 companies long! As well as being on that exclusive list you also get:
  • Elevated technical support
  • Co-marketing opportunities
  • A listing on the Website Optimizer Partners page
  • A fancy badge, as always:

Google Analytics: The GAIQ Test

The test is limited to 90 minutes, consisting of 70 multiple choice questions with two to five answer choices. The trickiest part is that some questions ask you to select "all that apply," which means there can be up to 24 possible answer combinations for those questions (assuming you have to select one answer). The test can be accessed at the Google Testing Center, and each sitting costs $50. During the test, you have the ability to pause and come back anytime within the next five days. Although the questions vary in difficulty, it's an open book exam. The pass mark is 80%, which means you must answer at least 56 out of 70 questions correctly.

Preparing for the Exam

All the topics and content covered on the exam are available through Google’s Google Analytics IQ Lessons, formerly known as Conversion University, which consists of online lessons that are freely available for viewing at your leisure. There are 21 different presentations that are easily digestible and will last a total of roughly 2 hours and 15 minutes. However, these presentations move fairly quickly, so I recommend pausing and taking notes that you can use during the exam. A rough outline of topics is listed below:

  • Accounts & Profiles
  • Interface Navigation
  • Tracking Code
  • Interpreting Reports
  • Traffic Sources
  • Campaign Tracking & AdWords Integration
  • AdWords
  • Goals
  • Funnels
  • Filters
  • Advanced Segments
  • Cookies
  • Regular Expressions
  • E-Commerce Tracking
  • Domains & Subdomains
  • Custom Reports
  • Motion Charts
  • Internal Site Search
  • Event Tracking & Virtual Page views

The GAIQ lessons are the best way to study for the test and should be your starting point. I recommend watching each video at least twice, and using your own Google Analytics profile in tandem with the videos, to practice and walk through each lesson to make sure you understand the topics. It is important to note that there have been many changes to Google Analytics over the past year, and Google has updated its exam in January 2012. The fundamental material covered on the exam has stayed the same, but if you are still using the old version of Analytics, you may want to get used to the new version and all of its new features before taking the exam.

I would not be surprised if Google started asking questions on features that are only available in the new version (multi-channel funnels, real-time analytics, social plugin analytics, and flow visualization). Also, there is always a chance that Google has made an update, but hasn’t changed the test question or GAIQ lesson videos. For example, the “__utmc” cookie is no longer used by the Google Analytics tracking code to determine session status, but it is still mentioned in the GAIQ lessons and could still be asked about on the exam as one of the cookies that Google sets. When in doubt, I would answer questions like this based on whatever has been taught in the GAIQ lessons. It is more likely that Google would not change the test without updating the videos first.

When Taking the Exam

For a “pass-the-exam” strategy, the most important thing to remember is to keep moving. Answer all of the easy questions first and don’t get tied down by any one question. You have roughly 1 minute and 16 seconds to answer each question, so if you answer all of the easy ones first, you can judge how much time you have left to finish the remaining, tougher questions. You have the ability to mark questions, answer them, or leave them incomplete. A good strategy is to answer the easy ones, mark the questions that require some research, and leave the questions you have absolutely no idea about blank. That way, during your second run-through, you can review all marked questions first and do the most difficult questions last. I feel safe in assuming that all questions are weighted equally in the score and that there is no penalty for guessing incorrectly.

During the test, I recommend having the following resources open on your computer: Google Analytics IQ Lessons, an Analytics account, the Google Help Center, and Jens Sorensen’s test notes. There will be some questions that require research, so keep these resources close.

Practice Problems

I’ve included some original practice problems with solutions that will help you get ready for the exam. These problems are meant to challenge you, but do not necessarily represent how Google will test you on these topics. These problems should be a final test to take after watching all of the GAIQ lessons. They are available for download in the link below :-)

Download Slingshot SEO GA IQ Practice Problems

Passing the Exam

If you pass, Google sends you an email with an official certificate showing that you have passed the exam. The certificate is valid for 18 months from the date of the passed exam. Google does not give you the results for each question, but it lists the percentage of questions you answered correctly, and the four most missed topics on your exam.

Google Analytics Qualified Individual Badge

Sometimes, the difference between passing and failing can be a matter of how you interpret some of Google’s questions. They can be quite tricky, so be sure to pay attention to detail on every question. If you fail, you may take the exam again, but you have to wait 14 days and can only take it twice within a 30-day period. You have to pay the $50 fee for each sitting, so do your best to pass it the first time.

lunes, 7 de mayo de 2012

Google Analytics : Useful tips

Graph site traffic by hour

You would be able to see the traffic stats of a particular day, distributed among the different time intervals of the day. As an example: this tech blog gets a rise in traffic after 2.00 PM IST which continues to rise until 11.00 PM. Then the traffic settles horizontal and finally starts dipping at 4.AM IST.

Further, you can combine or compare different metrics and find out the time of the day when a particular metric performs higher. Metrics available for comparison are: bounce rate, time on site, returning visits, pages per visit, unique visitors and so on.

Unique visitors at time of the day

Note that you can use the above method to find the busiest hours of your site for a date range too and not just a single day.


Some Must Have Custom Segments For Your Site

Here are some custom segments which I have created for my site and check them regularly to know how visitors are reacting in my site and what the readers actually wants.

Parameter1 Operator Parameter 2 Operator Parameter 3 Conclusion
Dialup Connection AND Landing Page Bounces How many people are quitting my site because of slow connection?
Twitter Visitor AND Depth Of Visit AND Time on Page Is Twitter Converting for my site ?
Facebook Visitor AND Depth Of visit AND Time on page Is Facebook Converting for my site?
Linux AND Depth of visit Is Linux visitors getting Linux  content ?
Goal Set (RSS Subscription) AND Landing Page Are my landing pages converting into goals ?
Java Matches Exactly Null How many people are visiting by site with JavaScript turned off?
Returning Visitor AND Country Which country is sending me the most returning visitors ?
Landing
Page
Matches Exactly Exit Page AND No.of visits > X Which Landing pages are getting high visitors but have high bounce rates?

You can play with the custom segment interface and create useful segments to determine the exact values and tweak your site accordingly. 

More about e-commerce analytics by Agencia 365

domingo, 6 de mayo de 2012

14 Tips for Cart Recovery & 10 Emails Deconstructed

Content of recovery emails, using examples from the Internet Retailer 500.

Dell


Image credit: Marketing Sherpa

Dell blends a bit of urgency with a helpful, customer service oriented message. The headline “Your saved cart is about to expire” coupled with the screenshot of the checkout gives the gist of the message without the need to read any text. The copy expresses a “quick and easy” message, promising it won’t take too much time to take care of, and the customer can get “right back to work.”

Dell also links directly to the saved cart, and offers a click to call option which can track the conversion back to the email. My only concern is the click to call button and checkout graphic are more prominent than the white “Retrieve Your Saved Cart” button. Ideally the graphic would also be linked in case the recipient assumes it’s clickable.

Additional links to Subscription Center, Dell Financing, Resource Center and Services & Warranties do not compete with the main calls to action, but are still clearly visible. Links to manage email preferences, unsubscribe option and privacy policy are all easy to spot.

Dell could take it to the next level by personalizing its cart recovery emails with a first name when possible, and testing short and long copy/instructions.

HSN


Image credit: e-tailing group

HSN also creates urgency with the line “our inventory sells out quickly” – but the email has a more company-centric tone than customer-centric. The emphasis is more on “order today” than concern for the customer – something Dell did well.

Points for personalizing the message, making the call to action clear and including a phone number and email link for customer service.

Drugstore.com


Image credit: Get Elastic

Drugstore.com creates urgency that the cart is at risk of being wiped clean, and wins points for signing off the customer service oriented copy with a personal salutation. Showing value propositions for shopping with Drugstore.com is also strong. However, the image choice should be carefully considered. The “d’oh” girl suggests the customer is doing something stupid to forget items in her cart.

This email does not link directly to the cart, there is no call-to-action that relates to the email subject line or body. Rather, there is a banner link to “start shopping.” Also, there’s no indication of how long the items left in the cart will be held. There’s a bit too much going on in this message.

S&S


Image credit: Practical Ecommerce

S&S screams “Courtesy Reminder” in the headline, and stays consistent throughout the body. “We thought this might be important to you” sets the tone. “We have reserved these items for you” makes it sound like a special service. This approach may create a feeling of obligation for the customer – if an item is reserved, it’s not available for anyone else. One might feel guilty if they didn’t respond.

The message is personalized, includes images and prices of items left in cart and is streamlined, without any distracting offers or links. Including the offer code helps S&S track conversions from this program, even for telephone completions. The free shipping offer also addresses the FUD (fear, uncertainty and doubt) about shipping charges – one of the top reasons for cart abandonment.

Great job by S&S, I actually have nothing to critique. This program has been very successful for S&S, with a 25% conversion rate and 33% of email revenue coming from cart recovery efforts.

Neiman Marcus


Image credit: DoublePlus Ecommerce Blog

Similar to S&S, Neiman Marcus does a great job with a bold headline that creates urgency, with a customer service focus. It includes images of what’s in the cart. However, the call to action “Place your order soon” does not appear clickable (pink text) and the white rectangular button is hard to spot at the bottom.

There’s also a disconnect between the image of the girl staring straight ahead and the rest of the message. You may recall from previous posts that a model’s eye gaze affects where the customer looks.

Pottery Barn


Image credit: Big Fat Marketing Blog

Pottery Barn smartly includes the address and phone number of the closest retail store, should the customer be researching online to purchase offline.
might know this from email signup information, account info, city/state entered in checkout form or geotargeting from the cart.

CafePress


Image credit: Get Elastic

Cafe Press makes use of pre-header text “We’ve saved the items in your shopping cart” to give the recipient the gist of the email in a preview pane. It also has a customer service tone, personalized with the item in the cart, but it’s missing price information and messaging that creates a sense of urgency.

Cooking.com


Image credit: ProImpact7 Blog

Cooking.com also makes use of pre-header text “Your shopping cart is waiting for you at Cooking.com.” Merits for linking directly to the cart, showing a thumbnail image, and addressing the common reasons why one abandons a cart in the text area: interruptions, checkout trouble or confusion, and using the cart as a “wishlist.”

Cooking.com also does a good job in the post script, describing why the customer is receiving the message with an unsubscribe link. This would be an especially good idea for customers who have not opted in to email, but are receiving the trigger because they provided their email in the checkout process. (Though anyone who’s initiated checkout and provided an email address likely isn’t using the cart just as a wishlist).

I’m not crazy about “Why wait?” – it sounds like marketing fluff. Rather, something that would create a sense of urgency like “your cart is about to expire” or “items in your cart are at risk of selling out” would be more persuasive.

Walgreens


Image credit: Minggie.com

Walgreens gets gold stars for personalization (first and last name), repeated calls to action (both a big shiny red button and a text link) and evoking curiosity with the text “some of the items in your Shopping Cart or Saved Items list are eligible for additional discounts.” Notifying a customer when an item in the cart has decreased in price, is about to sell out or is about to increase in price is a great idea.

My only critique is this email is busy – there are so many links competing for attention. Only about 15% of the page is dedicated to the real purpose of the email – the rest is navigation and secondary calls to action. Walgreens could test a more streamlined version vs this control, or work on pulling the actual cart contents into the email like Neiman Marcus and others do.

Bass Pro Shops


Image credit: Listrak

Offering incentives to complete checkout is territory you should tread carefully. Bass Pro offers a whopping $20 reward for cart abandonment (on orders over $100) – this may condition customers to simply abandon carts to get a discount every time. However, this strategy warrants testing because it may be a more profitable strategy (more incentive, higher average order value) than a reminder without an incentive. The subject line “Come back and save $20″ should also be tested, as it’s not explicit that this is a message regarding an abandoned cart.

Proflowers


Image credit: SeeWhy Blog

Proflowers also plays the discount card, offering 10% off an order. Including “Maybe you didn’t notice weekday shipping costs less” adds additional incentive to click through (ideally such an email would be sent early in the work week). I imagine emails for flowers should be sent as quickly after the abandonment as possible as they are usually ordered very close to the event.

I like how Proflowers merchandises its recovery email. The item that was abandoned includes a large image, full description and price after discount, along with alternative product suggestions.

14 Tips for Cart Recovery Emails

  • Craft a subject line that makes it clear the email is about items remaining in the cart.
  • Make use of pre-header text. Again, make it clear the email is about items remaining in the cart. (Don’t put shipping offers, generic copy or unsubscribe links up there).
  • Don’t be salesy. Keep your copy friendly, customer-centric and customer service oriented. Bonus points for creating a sense of urgency (cart will expire, product is about to sell out, price has dropped, etc).
  • Include contact information for phone and email (click to call if you offer it).