sábado, 5 de mayo de 2012

25 Little Ways to Make a Huge Impact At Your Next Event

1) Get a map from your venue that identifies all of the outlets and charging stations. Attendees will need to charge their laptops and mobile devices periodically, so if the venue doesn't provide enough outlets naturally, set up designated charging areas for this purpose. If you're selling sponsorships, this is great real estate to sell!

2) Recruit your friendliest, most knowledgeable employees to remain scattered evenly throughout the venue so someone is always available to answer attendee questions -- and make sure they stand out! .Making it easy to find and identify event point persons will thrill attendees and nip frustration in the bud.

3) You know those bags you get at every conference you attend? They usually have a bunch of sheets of paper and brochures that get thrown out, a branded pen, and maybe a mug. Try including something that's actually useful to attendees! Think about mobile chargers, notepads to accompany those pens, or something else that can be used on-site during their time at your event.

4) Designate an area where people can relax, check their email, and make phone calls. Do not let any sponsors in this area. It should be a safe space where people can escape the conference. Doing this will prevent attendees from leaving the event when they need a break ... and then never coming back!

5) Make sure you have a trustworthy wireless connection, and know exactly who to contact if it stops working. It should be free, easy to access, and every conference attendee should be able to find the username and password. And if any attendee asks for the username and password, every person in an orange track suit (or however you choose to make your point persons stand out) should know the answer as well as their social security number.

6) Give different name tags to different people; you should differentiate between partners, sponsors, VIP, and customers. It will make the attendees feel special to be part of a group, recognized for their relationship with your company, and easier to network with others who are part of their group (or better, another group)!

7) Lighting has a huge effect on how your audience feels. It should vary from session to session so you can alter the mood of the room. During the breakout sessions, for example, you want a normal light so people are not distracted and can comfortably take notes. For the parties, you want dim lighting (you know, for the romance). And at a general session, you need to pump up the volume -- use flashing lights in the beginning that get people excited for the conference to begin!

8) Marketers love feedback! Ask attendees what they want to see at your next event, especially those that are already signing up to attend next year's event. Make sure they see that their input from previous years has been taken into account, too.

9) When collecting speaker/session feedback, do so right after the session. If you want until the end of the day or the end of the event, specific details will have escaped attendees' minds, so the feedback will be far less helpful. But right after a session wraps up, peoples' minds are fresh!

10) Leverage mobile. You could create an app for attendees to download that includes the event schedule, a person's individual agenda, a notes section, etc. Or you could simply ensure your event website is mobile optimized so it's easy for attendees to access everything they need right from their smartphones.

11) Provide real-time updates on session changes and schedule updates. Let people sign up to be on a wait-list for sessions they couldn't get into, and if people cancel, alert them of the opening. You can use email for this, or let attendees opt in for SMS alerts.

12) Registration is a thorn in everyone's side -- attendees and conference organizers. So make it quick and easy at your event by assembling plenty of staff to help, and having all of your materials ready to go so people can move through the registration line swiftly. For an extra special touch, include a QR code in your registration confirmation email, and let people pull up their confirmation on their mobile devices, just like checking in at the airport. It's paperless, quick, and makes you look totally futuristic.

13) Don't set up your rooms using long rows. Instead, opt for rounds or short rows so people can easily get up and get out if necessary without being disruptive -- to both the speaker and their fellow attendees.

14) Surprise attendees with special additions to their day! If your event is taking place in the summer, bring in ice cream or sorbet for them to enjoy. If it's winter, surprise everyone with hot chocolate and marshmallows.

15) Don't just use social media, but integrate it completely into the event. Set up an event hashtag and remind attendees of it frequently to encourage conversations on Twitter. Then reference those conversations during the event so more can join in on the fun -- you can even hold contests based on social media interaction. Finally, make sure you set up screens throughout the event space that show real-time event

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